Regional Sales Support Representative

The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for Kravet sellers this role ensures a seamless process from quote to delivery. 

Key Responsibilities:

• Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates. 

• Enter and manage quotes and orders through multiple systems in a timely, accurate manner.

• Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers.

• Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses.

• Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request.

• Participate in Furniture Customer Service department meetings and ongoing training.

Decision-Making/Scope/Financial Responsibilities:

• Balance customer satisfaction with company policies and financial interests.

• Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment.

• Support financial operations through accurate order entry, billing, and application of discounts. 

Abilities/Key Competencies/Skills:

• Strong customer service orientation with clear, professional communication.

• Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners. 

• Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).

• Critical thinking and problem-solving with a focus on efficiency and seller outcomes.

• High attention to detail, organization, and follow-through.

• Ability to multi-task and adapt to changing priorities.

• Collaborative, team-oriented mindset with a positive, professional attitude.

• Solid organizational and time management skills.

• Comfort working in a fast-paced, contact center environment with measurable performance goals.

• Ability to troubleshoot for solutions before escalating. 

• Ability to remain open minded and agile when new business decisions change a process or procedure.

Experience/Education:

High school diploma or equivalent

Minimum of 3 years of Customer Service experience preferably in a fast pace environment

Experience working with luxury brands