Sales Associate / Showroom Customer Service

Kravet Inc. has been selected as a 2024 US Best Managed Company for the fourth year in a row! Sponsored by Deloitte* Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. In addition, Kravet Inc. is proud to be Certified™ by Great Place To Work® for the second year in a row. The prestigious award is based entirely on what current employees say about their experience working at Kravet Inc. This year, 87% of employees said it’s a great place To Work – 30 points higher than the average U.S. company.

Position summary:

This position is responsible for selling, and handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wall coverings across all Kravet, Inc brands.

Responsibilities:

• Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments

• Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support

• Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns

• Provide inter-departmental support to other business areas as necessary

• Maintain familiarity with product lines and collections, across all brands

• Follow company policies and procedures

• Usually the first to answer phones

• Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo scanners

• Tracking Weekly Oracle Open Orders and Shipments report in order to:
• Order maintenance

• Maintain correspondence with corporate fabric departments on orders, backorders, shipments

• Communicate with sales associates regarding changes/updates to orders

• Work with showroom manager on sales and inventory reports

• Follow-up on expiring CFAs (approving, extending, re-entering orders)

• Contact customers about order holds (prohibiting order from shipping)

• Request payment for Proforma orders

• Order entry

• Order tracking and follow-up (in response to regular customer and seller inquiries)

• Notating / updating all orders throughout the day (typically must be done in real-time; it’s not an activity that can be entered at the end/beginning of each day)

• Applying / releasing holds on orders

• Emailing corporate departments for internal inquiries (CSV, Purchasing, Warehouse desks)

• Applying payments to orders

• Fabric claim management (returns and RMAs)

• Requesting refunds

• Sales tax inquiries

• Send checks to Kravet Headquarters with attached documentation after they are applied to orders

• PC literate with proficiency in Microsoft Office and G Suite products, prior experience using Oracle or a similar EBS system is a plus
  

• Superior written and verbal communication skills

• Must be able to work thoughtfully and thoroughly with continuous attention to detail

• Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects

• Excellent time management, organizational, and follow-up skills

• Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises

• Willingness to learn new products, procedures, and processes as business needs change

• Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company

• Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand

• A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment

• NYC Pay Range: $20.00 - $22.00 an hour plus Monthly Incentive Bonus.

This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet Inc. believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet Inc. consider paying a salary or rate near the higher end of the range.