Furniture Quotes & Orders Customer Service Rep

Kravet has been selected as a 2024 US Best Managed Company for the fourth year in a row! Sponsored by Deloitte* Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. In addition, Kravet is proud to be Certified™ by Great Place To Work® for the third year in a row. The prestigious award is based entirely on what current employees say about their experience working at Kravet. This year, 87% of employees said it’s a great place To Work – 30 points higher than the average U.S. company.

Position summary:

The Custom Quotes and Orders Customer Service Representative role involves managing the custom furniture quoting and order entry processes, requiring a deep understanding of furniture product development and manufacturing.

Key responsibilities:

Custom Quotes

• Understand furniture product development and manufacturing, including specifications, capabilities, technicalities, and requirements 

• Communicate promptly and accurately  with sellers and customers to understand their customization needs or to request additional information in order to quote the furniture item(s) properly 

• Communicate and follow up with multiple factories to obtain custom item details and pricing within a specific time frame/lead time

• Provide timely and formal custom quotes to customers and showroom and road sales representatives

• Must be proficient in Paint to visually configure and communicate ideas to customers, sellers and factories

Order Entry

• Review custom furniture orders in its entirety for missing information

• Provide customers and/or sellers with diagrams, appropriate forms and/or requests for missing information

• Periodically follow up for customer approvals to ensure quick order entry.

• Data entry for furniture orders, as well as any accompanying fabric orders

• Communicate to all appropriate parties once an order has been entered in system

Abilities/Key competencies/Skills:

• Extensive furniture knowledge required

• Proven ability to deliver exceptional customer service and be a team player,  as well as work independently in a fast-paced growing environment

• Proficient computer skills including Google Suite, Nitro, Electronic Folder/File organization, Paint, Oracle

• Ability to work on and complete multiple tasks simultaneously in a timely manner

• Excellent time management, organizational and follow up skills

• Ability to learn new product, procedures, processes as business needs change

• Detail oriented

• Excellent verbal and written communication skills

Experience/Certifications/Education:

• High School Diploma or GED required

• 2+ Years in a Customer Service role

• Prior history of working in a contact center environment; remote experience preferred

• Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company

• Experience in Home Furnishings and/or the Interior Design industry

• Knowledge of or experience with other ‘trade only’ suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus

This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet consider paying a salary or rate near the higher end of the range.